Your NorTech visit

What to expect

No mystery, no guesswork. Here’s exactly how a NorTech job goes once your pro is at the door — what happens during the work, the standard every vetted Bay Area pro holds to, and what you get when it’s done.

During the visit The standard Materials After the work If it’s not right

Getting ready for your visit?Your part takes about 10 minutes. The prep steps and a tick-off checklist are on their own page.How to prepare

On the job

During your visit

1
Your pro arrives
On time, inside your confirmed window, after arrival updates by text and in the app.
2
They come equipped
The tools and everyday supplies the job needs, plus drop cloths and shoe covers to protect your home.
3
The work gets done
Professional, code-compliant work with no shortcuts. Questions are welcome — your pro expects them.

The standard, every job

What every pro on NorTech holds to

Every pro is independent, background-checked, identity-verified, and $1M insured before their first job. Here’s what that looks like at your door:

Arrives on time and fully equipped — never relying on your tools

Protects your home — drop cloths, shoe covers, and careful handling

Works to professional, code-compliant standards — no shortcuts

Walks the finished job with you before leaving, and cleans up

Keeps your information private — no off-platform contact

Never asks for cash or payment outside NorTech

Who brings what

Materials & tools

Basic tools & supplies — included

Your pro arrives with the standard tools and everyday supplies — drills, saws, levels, plus fasteners, anchors, caulk, tape, and sealants. You’re never asked to provide them.

Specialty tools — your pro’s, if you accept

If a job needs heavy-duty or specialized equipment, your pro may list a charge for the tool at their own price. It is shown before you book and charged only if you tick it.

Materials — your choice

Supply your own project materials (paint, fixtures, flooring, trim), or have your pro supply them at their own prices — listed and approved by you before anything is charged.

When it’s done

After the work is finished

1
A walkthrough with you
Your pro walks the finished job with you before leaving, so anything missed gets raised on the spot.
2
Cleaned up & documented
The work area is cleaned up, and before-and-after photos are saved to your account to keep or share.
3
Backed, in writing
A published guarantee or warranty covers the work: 72 hours on exterior cleaning, at least 30–90 days on repairs, and your pro may offer more.

In the rare case

If something isn’t right

1
Tell your pro
Report it through your account — within 72 hours for exterior cleaning, or the warranty window for repairs. (Interior cleaning ends with a walkthrough, so raise anything missed then.)
2
Your pro answers
Within 72 hours, the pro who did the job offers a return visit, a refund, or a reason. You decide. If they don’t answer in time, you can book another pro.
3
Made right
Covered work gets fixed by your pro at no charge, and NorTech keeps the record. That’s the Blue Promise.

Read the Blue Promise See exactly what’s covered →

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