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The NorTech promise

The Satisfaction Guarantee

Every job is backed by your independent provider’s guarantee. Exterior cleaning & maintenance gets a 72-hour window to flag anything missed; repairs & installs are warranted for at least 30–90 days, and your pro may offer more. Interior cleaning finishes with a walkthrough with your provider. Where a guarantee applies, if covered work isn’t right, your provider makes it right at no charge and arranges the return visit with you.

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What’s actually covered

Your pro stands behind the work — not the weather

Some jobs should last for months; exterior cleaning is spotless the moment it’s done but naturally doesn’t stay that way. So they’re backed two different ways — here’s exactly how.

Satisfaction Guaranteed

Exterior cleaning & maintenance
72 hours
to report

These jobs look perfect the moment they’re finished — but the result is naturally temporary: windows re-dirty, grass grows back, leaves fall again. So your provider stands behind doing the work right, not how long it stays that way. Look it over in normal use; if something was missed or left undone, file a claim within 72 calendar hours of completion and your provider comes back to make it right — free. Your pro arranges the return visit with you.

Covered
  • A spot, streak, or area the pro missed
  • Part of the job left unfinished or done below standard
  • Debris, clippings, or mess left behind
Not covered
  • Natural re-soiling — glass and surfaces get dirty again on their own
  • Regrowth — grass, hedges, and weeds keep growing
  • New debris — fresh leaves, pollen, or storm mess after the visit
  • Weather after the job (e.g. rain spotting freshly-cleaned glass)
Applies to
Window CleaningSolar Panel CleaningGutter CleaningPressure WashingSoft WashingLawn Mowing & EdgingBush & Hedge TrimmingRoof Moss Removal & TreatmentLeaf & Yard CleanupPool Cleaning & Maintenance

Workmanship Warranty

Repairs & installations
30–90+ days
by service

A proper repair or installation should hold up. If covered work comes apart, fails, or wasn’t installed right within its warranty window — at least 30, 60, or 90 days depending on the service, and your pro may offer more — your provider makes it right at no charge. No arguments, no runaround.

Covered
  • Workmanship defects — the fix comes apart or fails on its own
  • Installation errors — a fixture or component installed improperly
  • Incomplete work missed at the final walkthrough
  • Finishes that don’t match as promised (paint sheen, drywall texture)
  • Doors or windows that drift out of adjustment after install
Not covered
  • Damage from misuse, modification, or accidents after completion
  • Normal wear and tear over time
  • Pre-existing conditions not disclosed at booking
  • Damage caused by others working the same area afterward
  • Work declined by the client at the final walkthrough
Windows vary by service — see the 30 / 60 / 90-day breakdown below.

Interior cleaning (house cleaning, deep cleaning, move-in/move-out, carpet and similar) has no guarantee window. Instead, your provider does a walkthrough with you at the end of the job, so you can point out anything that was missed before they leave.

Workmanship windows by service

At least 30, 60, or 90 days — publicly disclosed

Every service has a published minimum warranty; your pro may offer more. The minimum is a listing standard, the same for every pro who offers that service. These are the minimum windows for repairs & installations; exterior cleaning & maintenance is covered by the 72-hour Satisfaction Guarantee above.

00
days

At least 30 days

  • General Handyman
  • Plumbing Repairs
  • Electrical Work
  • Smart Home Installation
  • Furniture & Equipment Assembly
  • TV Mounting & AV Setup
  • Outdoor Lighting
  • Irrigation & Sprinkler Installation, Repair
  • Christmas Light Installation
00
days

At least 60 days

  • Drywall Repair, Installation & Patching
  • Interior Wall & Ceiling Painting
  • Carpentry & Woodwork
  • Move-In / Move-Out Repairs
  • Exterior Paint Refresh
  • Deck Repair & Refinishing
  • Fence Installation, Repair & Replacement
  • Roof Repair & Maintenance
  • Stucco Repair
  • Siding Repair
  • Caulking & Weatherproofing
00
days

At least 90 days

  • Tile & Grout
  • Flooring Installation, Repair & Refinishing
  • Door Installation & Repair
  • Window Repair, Installation & Replacement
  • Bathroom Refresh
  • Concrete Installation, Replacement & Repair
  • Paver & Hardscape Installation, Repair
  • Grab Bar & Aging-in-Place
  • Fire Hardening & WUI Prep

Real examples

Does it qualify?

Window cleaning. Two days later you spot a streak the cleaner missed.
Qualifies — Satisfaction Guaranteed, report within 72h and they come back.
Window cleaning. Three weeks later the windows are dirty again.
Doesn’t — glass re-soils on its own. That’s normal use.
Lawn mowing. A strip along the fence was left uncut.
Qualifies — missed work gets finished within 72h.
Lawn mowing. A week later the grass has grown back.
Doesn’t — grass keeps growing. That’s maintenance, not a defect.
Gutter cleaning. Debris was left packed in one downspout.
Qualifies — report within 72h.
Gutter cleaning. New leaves fill the gutters after the next storm.
Doesn’t — fresh debris falls on its own.
Interior painting. Paint starts peeling near the trim after two weeks.
Qualifies — the workmanship warranty (at least 60 days) covers it.
Interior painting. You scuff the wall moving a couch.
Doesn’t — accidental damage after the job.
Tile & grout. A tile works loose six weeks later on its own.
Qualifies — within the workmanship window (at least 90 days).
Tile & grout. A dropped pan cracks a tile.
Doesn’t — accidental damage isn’t covered.

How to claim

Filing a claim takes about two minutes

  1. 1

    Open your portal

    Log in and pull up your completed booking — every job lives there.

  2. 2

    Submit with photos

    Tap “Submit Warranty Claim,” add a couple of photos and a quick note.

  3. 3

    Your pro answers in 72h

    The pro who did the job answers within 72 hours with a return visit or a refund offer. You decide whether to accept.

  4. 4

    Made right — free

    Your provider makes covered work right at no charge — NorTech facilitates the claim. That’s the deal.

Submit a ClaimBook a New Job