Facilities
Facility Services Terms of Service
Effective Date: November 15, 2026 | Last Updated: October 14, 2026
The terms for NorTech’s commercial facility services: stations, routes, and pros you choose. A separate commercial line, built to run week to week with the hours reviewed before anything is billed.
The essentials
Week to week
No minimum term and nothing renews on its own.
Hours reviewed first
Every hour is approved before it is billed.
No cancellation fee
End coverage whenever you choose, from your portal.
Your pro, your call
Pick from pros who show their own rates, or choose someone new.
1. Agreement to These Terms
In short. A separate commercial agreement for facility services. Where it conflicts with the residential terms, this one controls.
These Facility Services Terms of Service ("Terms") are a binding agreement between the commercial entity enrolling in NorTech's facility services ("Facility Client", "you", or "your") and NorTech ("NorTech", "we", "us", or "our").
They govern the recurring commercial facility-services line described at nortech.site/facilities (stations, routes, plans, work orders, and related booking/billing tools), which is separate from NorTech's residential platform and its Terms of Service. Where these Terms and the residential Terms of Service conflict as applied to your facility-services relationship, these Terms control.
2. Eligibility & Authority
You must be an authorized representative of the business, property, or organization enrolling in facility services, with authority to bind that entity, and "you" refers to that entity. You must be able to form a binding commercial contract.
3. Definitions
"Facility" means the location(s) enrolled for coverage. "Station" means a week of hourly coverage at a Facility from one Pro you picked, at that Pro's published hourly station rate. "Route" means a Pro you picked who visits your Facility on set days alongside other buildings. "Pro" means the independent professional or company providing the work.
"Shift" means a scheduled coverage period at a Station, which the Pro starts and finishes in the NorTech app. "Checkpoint" means a QR-code location scan used to verify a Shift or Route visit. "Approved Hours" means hours you reviewed and approved, or that were approved for you under Section 7, before billing.
"Billing Period" means the recurring cycle (typically weekly) on which Approved Hours and any approved Pro materials bills are invoiced or charged.
4. The Facility Services & Independent Pros
In short. NorTech is the platform. Independent pros set their own rates and perform the work.
NorTech operates a technology platform where you find independent, vetted, background-checked Pros, compare the prices and terms each Pro sets, and book them.
NorTech does not itself perform the work, does not employ the Pros, and does not set or add to a Pro's rate: each Pro sets their own hourly rate and prices, you see them before you choose, and a Pro keeps that rate less the platform access fee NorTech charges the Pro.
Pros are independent contractors, not employees, partners, or agents of NorTech or of you, and NorTech does not control the manner or means by which a Pro performs work. NorTech provides the tools for scheduling, check-in verification, hours review, billing and documentation. Facility services are a separate commercial line governed by these Terms.
5. Week-to-Week Coverage; No Long-Term Lock-InKey terms
In short. Week to week. No minimum term, no automatic renewal, no cancellation fee.
Facility services run week to week. There is no minimum term, minimum spend, or automatic renewal into a longer commitment. Each week of Station or Route coverage is something you affirmatively approve; nothing renews automatically, and you may end coverage for any Station, Route, or the entire Facility at any time from your facility portal as described in Section 11.
6. Scheduling, Stations & Routes
You choose a Pro for each Station week or Route stop through your facility portal, and the Pro must accept before it is confirmed. The hourly rate shown when you choose is the Pro's own rate, and it is the rate you pay for that Station week or Route. You may end coverage or choose a different Pro at any time as described in Section 12.
Scheduling windows depend on the Pro's availability and are not guaranteed for any specific date beyond the approved week.
7. Hours Review & BillingKey terms
In short. You review hours before they are billed. Unreviewed hours are approved after 72 hours. Raise any invoice question within 30 days.
Pros start and finish each Shift in the NorTech app at your Facility, and you review and approve their hours in your facility portal before they are billed, at the Pro's own hourly rate. You may approve hours or question them. Hours you question are held, and the Pro answers first, with a correction or an explanation; you decide whether to approve them, and NorTech keeps the record.
Hours you do not review within 72 hours after the Pro finishes the Shift are treated as approved so that a Pro is not left unpaid. Approved Hours for a Billing Period are charged weekly to your payment method on file, or invoiced for manual payment on the terms stated on the invoice, at your election.
You may set an optional monthly budget cap per location; the cap is informational only: it alerts you when spending approaches or exceeds the cap and never blocks or interrupts coverage. You authorize NorTech to charge your payment method on file for Approved Hours, materials bills you approved under Section 8, and any other charges disclosed in these Terms or on your invoice.
Questions about a line item should be raised through your facility portal or facilities@nortech.site within 30 days of the invoice date.
7A. Work Orders & Maintenance-Plan Pricing
In short. Each work order and plan visit is priced by your pro. Work starts only after you approve the price, or it is within your own not-to-exceed limit.
Work orders and maintenance-plan visits are priced by the independent Pro you choose: from the Pro’s published menu, the Pro’s hourly rate times their estimate, or the Pro’s written quote. NorTech does not set or recommend these prices.
A Pro may not begin a work order until you approve its price, or until the price is at or under the not-to-exceed amount you set for your account or plan, which counts as your approval. A plan’s per-visit price applies to every visit once you approve it, until the Pro changes it or you change Pros.
Approved, completed work orders are billed on your weekly facility invoice with NorTech’s booking fee shown as a separate line, and charged to your saved payment method or invoiced on net-30 terms. Work priced at $1,000 or more is performed only by a Pro with a verified contractor license.
8. Supplies and Materials
NorTech does not sell supplies or materials. A Pro may supply them for a visit, a plan or a work order at the Pro's own prices, listed on the Pro's materials bill; you approve the bill before anything is charged, and NorTech processes the payment. The Pro is responsible for the supplies they provide.
9. Checkpoints & Shift Verification
Coverage at a Station or on a Route is verified using QR-code Checkpoint scans and, for a Station, the Pro starting and finishing the scheduled Shift in the NorTech app. You may also post a report code at a Checkpoint so that anyone in your building can report a problem, which becomes a work order for you to send to one of your Pros.
This verification data is used to confirm coverage occurred as scheduled and to support billing accuracy; see our Privacy Policy (Pros Covering Facilities & Facility Account Data) for how this information is collected and used.
10. Invoices, Certificates & Documents
You may download a PDF invoice for any Billing Period, your Pros' certificates of insurance, any signed agreements, and inspection reports from your facility portal at any time.
11. Ending Coverage; TerminationKey terms
In short. End coverage any time from your portal, with no cancellation fee.
You may end coverage for any Station, Route, or your entire Facility at any time from your facility portal, effective at the end of the current Billing Period unless you request an earlier end date and the Pro agrees to it. There is no cancellation fee or penalty for ending coverage.
NorTech may suspend or end coverage for non-payment, unsafe conditions, suspected fraud, or a documented breach of these Terms, with reasonable notice where practical.
12. Changing Your Pro
In short. If a pro is not the right match, end the match and choose another.
If a Pro is not a good fit for your Facility, you may stop working with that Pro at any time from your facility portal and choose another, at no additional charge beyond Approved Hours already billed for coverage already provided.
13. Facility Client Responsibilities & Site Access
You agree to provide safe, lawful access to the Facility at scheduled coverage times; disclose known hazards; and obtain any authorization from a property owner, landlord, or other party required for NorTech and its Pros to access and service the Facility. Delays or issues caused by denied, delayed, or unsafe access may affect scheduling or billing for the affected Shift or visit.
14. Insurance
Each Pro carries their own general liability insurance; your Pros' certificates are in your facility portal. NorTech does not insure the work.
15. Confidentiality
Each party will keep the other's non-public business information confidential and use it only to perform under these Terms, except as required by law.
16. Data Handling
Personal information collected in connection with facility services — including Pro Shift/Checkpoint data and any facility-staff data you provide — is handled as described in our Privacy Policy, including the Pros Covering Facilities & Facility Account Data section. Facility-level analytics (for example, visit counts or hours by location) may be shared with your own authorized administrators as part of these Terms.
17. Disclaimers
Except as expressly stated in these Terms, the facility services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law.
18. Limitation of LiabilityKey terms
In short. Liability is capped at what you paid for the affected billing period, except where the law does not allow a cap.
To the fullest extent permitted by law, NorTech and its owners, officers, and affiliates, and the Pro, will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising out of or relating to facility services.
NorTech's total aggregate liability for any claim relating to facility services is limited to the amount you paid for the affected Billing Period. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including for gross negligence or willful misconduct.
19. Indemnification
You agree to indemnify and hold harmless NorTech and its owners, officers, and affiliates, and the Pro, from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your inaccurate information, your violation of law or the rights of others, or Facility conditions you failed to disclose.
20. Dispute Resolution & Governing Law
In short. Contact us first. California law governs, with venue in Santa Clara County.
Contact us first through your facility portal or facilities@nortech.site so we can resolve any issue informally. These Terms are governed by the laws of the State of California, and the exclusive venue for any dispute not resolved informally is Santa Clara County, California.
21. Electronic Communications & Signatures
You consent to receive communications, invoices, and agreements electronically, and agree that electronic communications and signatures (including accepting these Terms or a service agreement in your facility portal) satisfy any legal requirement that a communication or signature be in writing.
22. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted here with an updated effective date and, where appropriate, notified to you. Your continued use of facility services after changes take effect constitutes acceptance.
23. General
These Terms, together with any signed service agreement, invoice terms, and NorTech's Privacy Policy, are the entire agreement between you and NorTech regarding facility services. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Notices to you may be sent to the contact information on your facility portal account; notices to us go to facilities@nortech.site.
24. Contact
NorTech — 2570 N First St, San Jose, CA 95131 · facilities@nortech.site