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See what the pros on emergency mode charge and set your maximum. The first available pro whose own price fits it takes the job, and you pay that pro’s price. No answer within 15 minutes? We’ll contact you.
Accepted around the clock · Bay Area
For a gas leak, fire, flooding, or any life-safety emergency — call 911 first. Pros on emergency mode take the urgent handyman-scope issues below, not major hazards.
Want details on one of these before requesting it? Toilet won't stop / overflowing, Garbage disposal jammed / dead, Active leak (sink / pipe), Roof damage letting water in, Locked out / broken lock, Power out to part of the house, No heat or AC (thermostat), Water heater leaking, Garage door stuck open / won't close, Water Damage Restoration.
Next: the price range, your maximum, contact details and a card hold. Under 2 minutes.
Something else going on? Browse all services and book a normal appointment.
Emergency service — your questions
Your request goes to nearby background-checked pros who have emergency mode on and whose own price for the job fits the maximum you set. The first available pro whose own price fits your maximum takes it; you pay that pro’s price. Exact arrival depends on your location and who is available; you see the pro and their arrival estimate as soon as they accept.
Emergency matching covers a curated list of urgent-but-in-scope issues — things like lockouts, active leaks, an overflowing toilet, a jammed disposal, power out to part of the house, no heat/AC, roof damage letting water in, a leaking water heater, and a garage door stuck open or off track. It doesn't cover true hazards like gas leaks, structural flooding, or fire — call 911 or your utility for those. If your issue isn't on the eligible list, browse all services and book a normal appointment instead.
If no pro has accepted within 15 minutes, NorTech contacts you with an honest update, so you are not left guessing. You can keep the request open or book a normal appointment instead.
Emergency matching runs around the clock, every day of the year.
It can. Each pro sets their own price and decides whether to add an emergency premium. Before you send the request you see the range of what the pros on emergency mode near you charge for your job, premium included, and you set the most you will pay. Your card is held for that maximum; you pay only the accepting pro’s own price plus the booking fee, charged when the job is done. Never an open-ended hourly rate.
Yes. Emergency jobs carry the same guarantee or workmanship warranty as any other booking of that service, set by your pro and never below the published minimum, and the same background-checked, insured standard applies.
Didn’t find your answer? Nova, our AI assistant, is in the chat bubble in the bottom-right corner and can help anytime.