We're Here When You Need Us

Emergency Requests Open 24/7

From routine appointments to urgent emergencies, you can reach NorTech in writing at any hour: chat with Nova, send a support ticket or use the contact form. Online booking is open around the clock.

Send a Ticket →Book Online 24/7

Hours at a Glance

How to Reach Us

Your pro does the work on their own schedule, and the Help Desk answers in writing. Find the right way to reach us below.

On-Site Service

Independent Pros

Working HoursSet by each pro

Evening & WeekendPro’s own premium, if any

Emergency Service24/7 · 7 days

Emergency Services →

Tickets & Escalations

Customer Support

Monday – Sunday24 Hours a Day

Response TimeWithin 24 Hrs

Submit a Ticket →

What Support Handles

In writing, any hour. Replies within 24 hours.

Booking Help

Need help booking or changing a visit? Send us a message and we point you to the right step.

Service Assessments

Not sure what you need? Tell us what is going on, or send Nova a photo, and we point you to the right service.

Quality Evaluations

Every pro is checked against NorTech's standards before they can be booked.

Clarifications

Questions about a charge, a policy or a job in progress. Your pro answers questions about the work itself.

Send a Ticket →

Need It Fast?

Chat · Tickets · Online booking

NorTech does not take support calls. Chat with Nova, open a support ticket or book online, and every message is answered in writing within 24 hours.

Pro Tip

Online booking is available 24/7 and is the fastest way to secure your appointment. Submit your request anytime.

Browse & Book Online →

On-Site Service, 7 Days a Week

Our independent field pros work across three windows — regular hours, after hours, and emergency response when it's genuinely urgent.

Pro Working Hours

7 Days a Week

Set by each pro

Each independent pro chooses the days and hours they work. The booking flow shows only times a pro near you is available.

Evenings & Weekends

Some pros work evenings and weekends. Any premium is the pro’s own and is always shown before you book.

Sunday Service

Pick Sunday in the booking flow to see the pros who work that day. Book online anytime.

Emergency Services

24/7 · 7 Days a Week

True emergencies don't wait for business hours. If there's immediate damage or you're without an essential service during our emergency window, submit a request now.

First qualified pro to accept

Your request goes to nearby pros on emergency mode, and the first available pro whose own price fits your maximum takes it; you pay that pro’s price. If none has accepted within 15 minutes, NorTech contacts you with an update.

The pro’s emergency premium

Any emergency premium is set by the pro and shown before you confirm.

Request Emergency Service →

Book Anytime. No Phone Required.

Our online booking system is open around the clock — whether it's 2 PM or 2 AM, submit your service request in minutes and see your exact price instantly.

FastHassle-FreeAvailable 24/7No Account Needed

Browse & Book Online →

Customer Support

Support for Everything Else

Need help with something that isn't about a booking? Our support team handles all service-related concerns. Submit a ticket any time, any day, and we'll respond within 24 hours.

Service Follow-ups

Feedback or unresolved issues after a visit? We'll investigate and make it right.

Billing & Refunds

Questions about invoices, payments, charges, or refund requests.

Complaints

Dissatisfied with your experience? We'll review the situation and resolve it properly.

Policy Questions

Wondering about coverage, guarantees, or how things work? Ask us anything.

Parts & Materials

Issues with replacement parts or materials used during your appointment.

Lost or Damaged Items

If something went missing or was damaged during your appointment, contact us immediately.

Special Requests

Need accommodations, a specific pro, or other exceptions noted on your account?

Escalation Requests

Want your concern reviewed by NorTech support directly? We'll escalate it.

Old Fashioned

Prefer Old School?

Skip the ticket portal and just type it out — send us a message directly and we'll get back to you by email.

Prefer email? support@nortech.site

Common Questions

Hours & Contact FAQs

Quick answers to the most common questions about reaching us and getting service at the right time.

Yes, if a pro near you works then. Each independent pro sets their own working hours, and any evening, weekend or rush premium is their own, shown before you book. The booking flow only offers times a pro is actually available.

Pick Sunday in the booking flow to see the pros who work that day and their prices. Book online anytime, or ask Nova in the chat bubble or send a support ticket for help booking.

Ask yourself: is there immediate danger? Is significant damage actively happening? Are you stranded without an essential service? If yes to any of these, it's an emergency — request emergency service now.

NorTech does not take support calls. Chat with Nova in the bubble at the bottom of any page, send a support ticket or use the form on this page, and the Help Desk answers within 24 hours, often much sooner. For a genuine emergency, request emergency service during our 24/7 window. Once a pro accepts your job you can message them in the app, and a call between you and your pro runs through a private number so neither of you sees the other’s own.

NorTech does not. Each pro decides whether to charge an evening, weekend, rush or emergency premium and how much, and you always see the exact price before you confirm.

Within 24 hours — often much faster. Open a ticket any time, day or night.

Not Sure Which Option to Use?

Start with online booking for the fastest response, or ask Nova in the chat bubble. Anything else goes to the Help Desk in writing.

Book Online →Send a Ticket →